Onder 3.7 Gerechtshof Den Haag 30 januari 2024

In de jaarstukken van Booking.com over 2020 is onder meer vermeld: “Management board’s report (…) The Company together with its direct and indirect subsidiaries (hereafter: “the Group” or “we”) provides online accommodation, flights and attractions reservation services that market a broad range of these services for guests to book throughout the world on the internet. (…) The Group derives its revenue from booking commissions earned from accommodations, flights and attractions (…). (…) We compete globally with both online and traditional providers of travel and related services. (…) Our financial results and prospects are almost entirely dependent upon the sale of travel services. Travel, including accommodation (…), rental car and airline ticket reservations, is significantly dependent on discretionary spending levels. (…) Travel service providers, including hotel chains, attraction providers and airlines with which we conduct business, compete with us in online channels to drive consumers to their own platforms in lieu of third-party distributors such as us. We also offer various incentives to consumers and may need to offer additional or increased advantages to maintain or grow our reservation bookings, which adversely impacts our profit margins. (…) The markets in which we compete are characterized by rapidly changing technology, evolving industry standards, consolidation, frequent new service announcements, introductions and enhancements and changing consumer demands and preferences. As a result, our future success will depend on our ability to adapt to rapidly changing technologies, to adapt our services and online platforms to evolving industry standards and local preferences and to continually innovate and improve the performance, features and reliability of our services and online platforms in response to competitive service offerings and the evolving demands of the marketplace.”

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